Online orders from ausclimate.com.au (Australia) or ausclimate.co.nz (New Zealand) can't be cancelled because you've changed your mind. If you need to fix something, like a wrong delivery address or a wrong item, chat with us straight away with your order number. Our team will check what can be done. We can't promise a change, especially once your order has been sent.
This is for orders placed on the Ausclimate website in Australia (ausclimate.com.au) or New Zealand (ausclimate.co.nz). If you bought from a store or another website, contact them about your order.
To ask for a change
Chat with us as soon as you can and tell us:
- your order number (it's in your order confirmation email);
- the name and email address on the order;
- whether you ordered from the Australian or New Zealand website;
- what you need changed, for example the correct delivery address.
If your order has already arrived
If it's faulty or damaged, or it's not what you ordered, chat with us and our team will help.
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Still need help?
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